PURCHASING FAQ
BEFORE YOU
PLACE AN ORDER.
Practical questions for a clearer sourcing conversation. Commercial terms and product-specific arrangements are confirmed in writing for your enquiry.
What is the minimum order quantity?
MOQ depends on the selected product and configuration. Share your preferred range and estimated quantity so we can confirm.
Can an order include different models?
Please list the models or categories and quantities you need. Mixed-order feasibility and packing arrangements require individual confirmation.
Are samples available?
Contact us to confirm sample availability, cost, freight and the approval process. Free samples are not promised.
Can I request custom dimensions, colours or branding?
You can submit these requirements for feasibility review. Availability, minimum quantities, sampling and costs must be agreed before an order.
What packaging is used?
The packing method depends on the selected product. Request packing dimensions, protection, labels and assembly information relevant to your shipment.
Is assembly required?
Please confirm the delivery format for the selected model. Request the assembly instructions and parts information before ordering.
What is the lead time?
Lead time is confirmed against the product, quantity, specification and production arrangements. No universal production or delivery period is stated on this website.
Which trade terms and payment methods apply?
Trade terms, payment arrangements, currency and shipment responsibilities are agreed in the quotation or order documents.
How are after-sales issues handled?
Contact us with your order reference, description and supporting photographs. The next steps depend on the issue and the agreed order terms.
Can you provide certificates or test reports?
Request the documentation relevant to your product and destination. Any available document should be checked for scope, validity and the exact product covered.
LET’S DISCUSS
YOUR NEXT ORDER.
Share your product range, estimated quantity and destination. We will review the details and discuss the next steps.
Discuss Your Project ↗